Place a new order

1. How to make a new order?

A: after receiving the delivery email from the merchant, log in to our website: ' http://www.fycargo.com or 'wechat app' to "Click" my transshipment "-" Ship Now ", and make a new order with the logistics tracking number of the merchant.

2. When make a new order, what is china domestic logistics track number?

A: you can check whether there is a china domestic tracking number in your order. If there is, this is your china domestic logistics number. If you are not recommended to contact the merchant for consultation, unless there is no logistics number for the self delivered package or no logistics number for other reasons

3. What should I do if I can't find the corresponding commodity category when i make a new order?

Answer: Please select the right goods category and fill in the correct unit price and quantity of goods when entering the warehouse. If you fill in the wrong information, you will not bear any responsibility. If there is no alternative category in the system, please contact wechat online customer service.

4. What about filling in the wrong warehouse when making a new order?

A: please don't worry about filling in the wrong warehouse when you submit the warehousing forecast. If your goods are still in transit, click "Edit", select the correct warehouse and submit. If your goods have been put into storage, please contact wechat online customer service.

5. The order information is filled in incorrectly. Can it be modified after warehousing? How to modify?

A: Please fill in your declaration information carefully, so as not to delay the time limit of the package. You can modify the declaration information before the package is put into storage. Before the package is put into storage but not out of storage, you need to contact the customer service personnel to modify it. After the package is put out of storage, you cannot modify it. If you need to consult, please contact wechat online customer service.

6. What should I do if I can't find the package after my package is put into storage?

A: Hello, at present, the default display of our package is the package within one month. If it is more than one month, you can find it in "my package", click "all packages" - exact search ", and filter" within three months "or" before three months ".

TP: the package enjoys one month free storage period after warehousing. If it exceeds one month, the storage fee will be charged. Please arrange the transfer in time.

7. When will be received for your parcels in china forwarding warehouse?

A: Monday to Friday 10:00-19:00 Saturday 10:00-17:00

TP: local time, weekend and local public holidays